Covid-19 measures: Our commitment to keeping you safe
Today, our priority is to host you under the best conditions possible and to continue providing a magical experience in total safety onboard our yachts and at our quayside lounges.
Our teams have therefore set in place a Charter of Commitment to protect you and have made the booking procedure more flexible to make organising upcoming events easier.
Ensuring social distancing between guests
To avoid guests all arriving at the same time, we organise arrival timeslots with the event organiser. Measures are taken to adhere to social distancing in all areas and one-way systems have been established throughout venues.
Wearing face masks
In all common areas, wearing a mask is no longer compulsory, except for contact persons. It remains recommended for people at risk of serious form, as well as during meetings with more than 10 people as soon as the 4m2 gauge is not respected.
Thorough cleaning of all areas
We have improved the procedure for cleaning arrival areas and lounges, which are disinfected regularly using special anti-viral cleaning products. We also recommend ventilating the meeting room every hour for 10 minutes.
Keeping hands clean at all times
Water and soap as well as hand sanitiser dispensers have been made available to you throughout our venues.
Adapting our catering service
All of our catering (breakfast, lunch and snacks) has been adapted to comply with current health and safety measures without compromising the quality of our services.
Committed to keeping you safe
All of our staff have been trained to comply with and enforce current social distancing and safety measures, as well as any other preventative measures in place throughout our venues.
Flexible booking conditions
We are aware that these unprecedented times have impacted on a lot of businesses and may have created a lot of uncertainty about the future.
To ensure the greatest possible flexibility and ease when organising your event, we have revised our General Terms and Conditions of Sale. Our booking terms and conditions will remain flexible until March 2022.
As a result, we currently allow you to:
• Book without paying a deposit for events with a total value of less than €10,000 EUR
• Receive a credit note for a cancellation up to two weeks before the date of the event
• Delay your event at no cost for up to two weeks before it is due to be held
Our mission, now more than ever, is to reassure you and give you the chance to create new experiences with us.
For further information, get in touch with our dedicated sales team here